Privacy Policy Act 1988

One Agency Hazlett & Poole

1. Introduction

One Agency Hazlett & Poole (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

2. What Personal Information We Collect

We may collect personal information including:

Full name
Residential, postal and business address
Telephone numbers
Email address
Date of birth
Identification documents and details
Property ownership details
Financial information relevant to property transactions
Employment details
References and rental history
Information relating to your property requirements
Records of communications with us
Information collected through open homes, inspections and enquiries
Website usage information and IP addresses

Where required for property transactions, tenancy applications or compliance obligations, we may collect additional information permitted by law.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Contact us by phone, email or online enquiry
Attend an open home or property inspection
Register your interest in a property
List a property for sale or lease
Apply for a tenancy
Enter into a property transaction with us
Subscribe to marketing communications
Use our website or social media platforms

We may also collect personal information from:

Property owners and landlords
Purchasers and tenants
Referees
Credit reporting bodies
Government agencies
Public registers
Service providers and business partners
Other parties involved in property transactions

4. Why We Collect Personal Information

We collect, hold, use and disclose personal information for purposes including:

Selling, leasing and managing property
Conducting open homes and inspections
Verifying identity
Processing tenancy applications
Providing property appraisals
Managing client relationships
Marketing properties and services
Communicating with clients and prospective clients
Complying with legal and regulatory obligations
Managing disputes and complaints
Improving our services and business operations

5. Direct Marketing

We may use your personal information to provide information about:

Properties for sale or lease
Market updates
Property appraisals
Real estate services
Promotional offers and events

You may opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided in electronic communications.

6. Disclosure of Personal Information

We may disclose personal information to:

Property owners, landlords and vendors
Purchasers, tenants and prospective tenants
Financial institutions and mortgage brokers
Conveyancers and solicitors
Contractors and tradespeople
Valuers and inspectors
Government authorities and regulators
Technology providers
Marketing providers
Customer relationship management (CRM) providers
Professional advisers
Other service providers assisting us to operate our business

We may also disclose personal information where required or authorised by law.

7. Overseas Disclosure

Some of our service providers, contractors and support personnel may be located outside Australia.

This may include service providers located in the Philippines and other countries where our business support, administration, technology, customer service, marketing or data processing providers operate.

As a result, personal information may be transferred to, stored in or processed in overseas jurisdictions.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy requirements and maintain appropriate security measures.

8. Storage and Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

Security measures may include:

Secure databases and cloud storage
Password protection
Access controls
Staff confidentiality obligations
Secure document disposal procedures

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We may require verification of identity before processing requests.

10. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and website performance.

Cookies may collect information such as:

Browser type
Device information
IP address
Pages visited
Time spent on pages

You may adjust your browser settings to refuse cookies, although this may affect website functionality.

11. Complaints

If you believe we have breached your privacy obligations, please contact us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Office of the Australian Information Commissioner

12. Financial and Investment Advice:

WARNING: Any financial advice or investment advice provided by the agent is of a general nature only whose preparation does not take into account the individual circumstances, objectives, financial institution or needs of the person. You are advised to consult with your own independent financial and/or investment advisor

13. Contact Us